Suchergebnisse

Research objective. To evaluate the attitudes of pharmaceutical specialists' towards conflicts and conflict management styles in Panevėžys town. Research methodology. A total of 114 anonymous questionnaires were distributed among pharmaceutical specialists in Panevėžys in February – March 2015 with the response rate 72%. A quantitative research methodology has been chosen for evaluation of attitudes of pharmaceutical specialists in Panevėžys towards conflicts and their management methods. A Thomas Kilmann's Conflict Mode Instrument and specific questions were included has been involved and used for the anonymous questionnaire of the research. The collected data has been analyzed using SPSS version 20. Results. The pharmaceutical specialists in Panevėžys considered conflicts as a negative issue. The majority of respondents (68%) reported that they have experienced conflicts 1-2 times a week. The majority of pharmacists identified that the most common type was pseudo conflicts. Most of the pharmacists found it difficult to return back to their duties, focus, and communicate on the same terms with the participant of the conflict or colleague after a conflict. The majority of the respondents stated that they experienced a value conflict between the interests of business and the professional ethics of a pharmacists. Most of the respondents (42%) tended to solve conflicts by using the compromising strategy or conflict avoidance strategy (38.3%). 76% of respondents expressed an interest in improvement their knowledge in the field of conflict management. Conclusions. The pharmaceutical specialists in Panevėžys tended to consider conflicts as a negative phenomenon and expressed an interested in improvement of their knowledge in the field of conflict management.